About us
A team dedicated to fulfilling your brand promise
Our purpose
Our purpose is to make the world’s products easily available. We all know the joy of receiving a package and at eStore we strive to be the fastest and most efficient provider of joy in the fulfillment business. But not only that, we know the fulfillment process can be an important moment of truth for your brand. Our service factors in everything consumers value, from customised packaging to same-day delivery, efficient returns, and market-leading accuracy—to ensure we fulfill your brand promise, every time.
Our story
When this new thing called eCommerce started gaining traction in the mid 2000s, we could see that traditional logistics companies just weren’t adapting to the shift in a way that showed they recognised its promise and demands. Sensing an opportunity, we spent a few years developing our own warehouse management system and fulfillment software. Fifteen years later, eStore is Australia’s most advanced warehousing and fulfillment provider. One hundred percent Australian owned and operated, tech enabled, and in control of the entire fulfillment process from purchase to delivery.
We’re A Growing Community…
Our history
2008
eStore launches with a single, 735 m2 fulfillment centre. The first Australian company to specialise in eCommerce fufillment, the young startup immediately commences design of Australia’s best fulfillment systems.
2010
Launch of proprietary freight optimisation and order management system, which would go on to deliver an average 17% savings in shipping costs for our customers.
2013
Introduction of turnkey integrations with leading eCommerce platforms, accounting, and inventory management systems.
2014
Launch of game-changing technology to support omnichannel fulfillment, in direct response to increasing demands on bricks and mortar retailers to offer online sales.
2017
Launch of the Express platform providing customers with unprecedented visibility into their logistics operations.
2020
Largest rollout of AI-powered autonomous mobile robots (AMRs) in Australian logistics history, enabling a much later, 4pm cut-off time for same-day fulfillment and introducing 3-hour delivery.
2025
Six fulfillment centres spanning 120,000 m2 and Australia’s largest fleet of AMRs fulfilling over 20 million units per year.
A history of fulfilling our purpose
Fulfillment of over 20 million units per year
Network capability to ship over 100,000 orders per day
Australia's largest fleet of autonomous mobile robots
Fulfillment network spanning 6 warehouses across 120,000sqm
Over 100 years collective experience in retail consumer goods
FY24 customer satisfaction score of >97%
Discover our pledge to sustainability and the environment
A Record that Leads our Industry
Our commitment to safety
We're deeply committed to the safety and well-being of every member of the eStore team and maintain a strong safety culture from the C-suite down, throughout the entire organisation, constantly outperforming industry benchmarks and setting high standards for occupational health and safety practices. Our commitment goes beyond physical safety, however, to include the mental and emotional health of our workforce as well.
