Onboarding
Comprehensive onboarding
- Streamlined and custom onboarding plans cover all aspects of your logistics requirements, executed by our team of onboarding experts.
- Service setup includes integration, systems configuration, and operational warehouse setup.
- Know you’re covered with dedicated workshops for your team that unpack all operations, tech, and customer service requirements.
Account management
Personal sounding boards
- Draw on expert fulfillment advice from your own strategic account manager.
- Acquire valuable insights that foster business growth as you scale and expand.
- Strategic account managers can help with expansion and growth initiatives including new sales channels, product lines and markets, plus adding services such as new warehouse locations and more freight carriers.
Self-service portal
Answers at your fingertips
- Get total visibility and management of your logistics operation including live status updates on all stock movements and levels, product history, customer orders, and tracking numbers.
- Action self-service tasks relating to sales orders, stock receipts, delivery information, returns management and item management.
- Automatically integrate sales orders into our warehouse management system and schedule them for picking and packing.
What’s the secret to our success?
It's all in our customer support capabilities that pack a punch
Success begins with smart systems, passionate people, and a commitment to making your job easier. By controlling the entire fulfillment process and keeping automation, integration, and optimisation at our core, we ensure every order moves seamlessly from warehouse to doorstep.
The results speak for themselves, so do our customers
“eStore has been an important partner for Temple & Webster over the years. Our number one focus is to ensure an optimum end-to-end experience for our customers, and our relationship with eStore enables us to offer a best in class fulfilment service while keeping our business asset-light. We have our sights set on strong growth over the next five years and know that this personalised fulfilment site with eStore will play a big role in helping us get there.
Mark Coulter
Chief Executive for Temple & Webster
“Black Friday and Cyber Monday 2023 exploded past expectations, sending Boody orders skyrocketing to new heights. eStore rose to the challenge with agility, operating from two fulfilment centres for Boody. Daily meetings and strategic planning ensured seamless deliveries for tens of thousands of happy Boody customers throughout the holiday rush. eStore's detailed reporting and close collaboration helped us adapt as we surpassed our forecasts and navigated shifting delivery windows. They weren't just our 3PL partner; they were an extension of Team Boody.
Gabriel Drake
Global Fulfilment Manager for Boody
“For seven years, eStore has been a dream partner for The Wine Group. They efficiently ship full cases of wine from two fulfilment locations, helping us reach our customers all over Australia. Their kitting services allow us to create unique cases tailored to individual preferences, boosting our brand's appeal. No matter the challenge—be it our growth, market shifts, or regulations—eStore adapts seamlessly, ensuring smooth operations. Their dedication has been crucial to our success, and we look forward to raising a glass to many more years of collaboration!
Daniel De Salvo
General Manager for The Wine Group
“Managing our e-commerce business entails overseeing a wide array of products, from high-quality homewares and bedding to outdoor gear. We needed a partner to handle this diversity seamlessly and cost-effectively, and eStore's AI-powered AMRs rose to the challenge. Their ongoing commitment to optimisation, including integrating multiple shipping carriers to better meet our needs, has continued to streamline our operations and reduce costs. Even when COVID hit and we more than doubled our sales volumes, eStore adeptly navigated the tricky logistical climate, ensuring we never compromised on keeping our customers happy.
Kathryn Anderson
Head of Purchasing, Planning & Sourcing for Canningvale
“Before teaming up with eStore, our previous logistics solution posed challenges, especially with fulfilment speed and inventory accuracy. Now, thanks to eStore, Merry People proudly offers same-day delivery of gumboots to our customers, crucial for weekend plans or sudden weather changes. This service has boosted our conversion rates, and our customers consistently praise our fast and reliable deliveries. With eStore's same-day service, we provide various delivery options to suit every customer's needs, ensuring even spontaneous adventures stay merry, no matter the forecast!
Tim White
Head of Operations for Merry People.
“Before eStore, our former fulfillment partner caused daily struggles with delays, mismanaged inventory, and a lack of transparency. Since transitioning, eStore has transformed our business. Their efficient operations have resulted in a significant increase in repeat customers with faster deliveries and rigorous order accuracy, enhancing our overall service quality. Internally, we've drastically reduced customer service inquiries, enabling our team to focus on growth and product development rather than damage control. Partnering with eStore has dramatically uplifted our online reputation, as seen in the number of positive customer reviews we now receive.
Liam Davis
Founder & Owner for Little Nation
“Working with eStore allows us to focus on what we’re good at, while leaving the operations to the experts. We get access to the type of world-class warehousing and fulfillment that would be out-of-reach for a business like ours otherwise. We can scale up and down as needed, while also meeting customer demand for super fast delivery.
Jen Geale
Co-founder and General Manager for MTB Direct
The eStore promise
Entrust your brand to Australia’s most advanced fulfillment provider
Always connect with a real person, not a chatbot
We offer a variety of timely customer service options including raising a support ticket, email and phone support, and self-service actions using our Express platform.
Deep retail, consumer goods, and supply chain experience
Ask us anything, it’s not our first time at the fulfillment rodeo.
We're in control of the fulfillment process end-to-end
We maintain full control end-to-end, leaving nothing to chance by outsourcing. It's our team, our infrastructure, and our processes all the way.