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Returns Management
Returns Management

Streamlining hassle-free returns for retailers

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HeroMotif
 
Returned stock is the number one cause of headaches around the world. OK, we exaggerate but it does cause a lot of them. We take the pain out of returns management by offering various return options, tailoring returns processes to your specific requirements, and inspecting returned goods fast. Retailers are notified as soon as a return is received, items fit for resale are quickly available for picking, no paracetamol is necessary. 
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Returns initiation

Seamless integration with your systems

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Returns tracking

Real-time updates for retailers

Neatly organized warehouse shelf with colorful boxed products, labeled sections, and efficient inventory storage system.
Customised returns processing

Fast returns, sustainable choices

What’s the secret to our success?

It's all in our returns management capabilities that pack a punch

Success begins with smart systems, passionate people, and a commitment to making your job easier. By controlling the entire fulfillment process and keeping automation, integration, and optimisation at our core, we ensure every order moves seamlessly from warehouse to doorstep.

Fast returns processing for rapid picking availability

Return to sender and retailer-initiated returns

Initiate returns automatically using integrations

Custom returns processes

Returns shipping label generation using our returns portal

Inspection of returns for resale or seconds management

We support a range of options for seconds stock

Live status updates on all returns

Computer screen displaying the eStore Logistics sales order search interface, showing order details, tracking, and carrier information.

How do we handle returns so well?

The eStore promise

Entrust your brand to Australia’s most advanced fulfillment provider

If your customers judge you by it—we're on top of it

From fast turnaround to custom packaging, multiple delivery options, and easy returns—your customers are always our priority.

Rigorous fulfillment SLAs

99.9% order fulfillment accuracy minimises unwanted returns for your business.

We're in control of the fulfillment process end-to-end

From order processing and delivery to inventory management and restocking, the entire fulfillment process is in our hands.